We’re dedicated to delivering your merino wool knits quickly and efficiently while maintaining our high standards of quality and customer satisfaction. Here’s what you can expect regarding our shipping process:

Processing Time

• In-Stock Items: Dispatched within 2-3 business days.
• Handmade Items: Made-to-order by our talented knitting team. Depending on the volume of existing orders, especially during the busy autumn-winter season, creation time ranges from 3-15 business days.

Shipping Notification

We’ll notify you as soon as your order is picked up by the courier. All packages come with a tracking number for your convenience and peace of mind.

Shipping Options

• Standard Shipping: Free on all orders, ensuring you receive your items at no extra cost.
• Express Shipping: Available for a flat rate of 20€, providing delivery within 2-3 days for urgent orders. Plus, enjoy free express shipping on orders over 300€.

Standard Shipping Times

• Within the EU: Typically takes 5-10 business days.
• Outside the EU: Can take 10-30 business days, depending on location and customs processing times.

Origin

All our products are shipped from Lithuania, ensuring your items are handled with care from our knitters’ hands to your doorstep.

We appreciate your patience, especially for handmade items, as these take time to perfect. If you have any questions or need further assistance, please don’t hesitate to contact us at info@monalashop.com.