Terms & Condotions

Who we are
MONALA (monalashop.com)
Owner: Monika Peganova
Business type: Individual activity by certificate Nr. 951337

Website address: https://monalashop.com
Business address: Marijampolės str. 22, Gižų-Daržininkų village, LT-70318, Vilkaviškis district municipality, Lithuania
Email: info@monalashop.com
Phone: +370 (629) 65 728

What personal data we collect and why we do it
While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information. We’ll use this information for purposes, such as, to:

  • – Send you information about your account and order;
  • – Respond to your requests, including refunds and complaints;
  • – Process payments and prevent fraud;
  • – Set up your account for our store;
  • – Comply with any legal obligations we have, such as calculating taxes;
  • – Improve our store offerings;
  • – Send you marketing messages, if you choose to receive them;
  • – If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 2 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.

Payments
We accept payments through PayPal and Cardinity. When processing payments, some of your data will be passed to PayPal and Cardinity, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy and Cardinity Privacy Policy for more details.

Comments
When visitors post comments on a website, we collect the data that appears in the comment posting form, as well as the visitor’s IP address and browser user record to prevent spam.

An anonymous data record (hash) may be generated from your email address and provided to the Gravatar service provider to verify that you are using this service. The Gravatar Privacy Policy is available here: https://automattic.com/privacy/. Once your comment has been approved, your profile photo will be visible to the public next to your comment.

Files
If you upload photos to a webpage, you should avoid uploading them with saved location data (EXIF GPS). Website visitors can download photos from a web page and extract location data from them.

Contact forms
When you submit your request to our website (using this website page: https://monalashop.com/contact/), in order to answer your questions, we collect and manage your name, e-mail address and comment. We process your personal data on a consent basis. If you do not provide these personal data, we will not be able to respond to your request.

Cookies
When you post a comment on this site, you can choose whether you want your name, email and website to be saved in cookies. This is done for your convenience so that you do not have to re-write these data every time you comment. These cookies are stored for one year.

If you visit our login page, we will find a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you sign in, we also create multiple cookies that store your login information and display screen options. The login cookies are valid for 2 days and the screen settings for one year. If you select “Remember me”, your login cookie will be valid for 2 weeks. When you sign out of your account, login cookies are deleted.

If you edit or post a post, an additional cookie is saved in your browser. This cookie does not store personal data, but saves the ID of the post you just edited or posted. This cookie expires in 1 day.

Content uploaded from other websites
This site may contain other content uploaded to the site (such as videos, pictures, text, etc.). Viewing and uploading such uploaded content on this site is equivalent to visiting the websites from which the content is loaded.

These sites may collect data about you, use cookies, third-party tracking services, and track your actions with uploaded content, including when you have an account and are connected to those webpages.

Statistics
We use Google Analytics (see Privacy Policy) to evaluate our website performance.

With whom we share your data
We may transfer your data to third parties who assist us in the execution and administration of our website (online store). Such persons may include database software providers, database administration providers, direct marketing service providers, couriers, and so on. Data may also be provided to government or law enforcement agencies, such as the police or supervisory authorities, but only on request and only when required by applicable law or to ensure our rights or the safety of our customers, employees and resources.

How long we keep your data
We process and store all your personal data for no longer than is necessary for the purposes stated in this policy.

We manage and store the data necessary for the administration and execution of Targeted Discount Programs until you participate in such a Target Program and for 1 month. end of participation.

We store your order data in our online store for 2 years.

We store data on site requests and gaming and lottery data for up to 2 years.

We process and store data for direct marketing for 2 years from the last time you shop at our online store, unless you withdraw your consent earlier.

If you write a comment, its text and metadata are stored indefinitely. This is because we can recognize and validate future comments automatically, instead of administrator approval.

When you sign up on our website and become a user, we store all your personal data that you submit to your account. Each user can see, edit and delete their personal data at any time (except for the username). Webmasters can also see and edit this data.

Your rights
You have the right to contact us at any time by email to info@monalashop.com or by mail: Marijampolės str. 22, Gižų-Daržininkų village, LT-70318, Vilkaviškis district municipality, Lithuania, to get acquainted with your personal data and how they are processed, to correct inaccurate, incomplete, inaccurate personal data, to suspend the processing of your personal data, except for storage, when data is processed in violation of the law and the terms of this policy, as well as the right to receive your personal data in a structured, commonly used and computer-readable format (data transferability).

In case your personal data is processed on the basis of consent, you have the right to withdraw your consent at any time without affecting the legitimacy of the consent-based processing of the data until the cancellation of consent.

You can also update and refine your data at any time in your account at our store.

Where we send your data
Visitor comments can be checked using the automatic spam search service.

Contact information
Owner: Monika Peganova
Business type: Individual activity by certificate Nr. 951337
Website address: https://monalashop.com
Business address: Marijampolės str. 22, Gižų-Daržininkų village, LT-70318, Vilkaviškis district municipality, Lithuania
Email: info@monalashop.com
Phone: +370 (629) 65 728

How we protect your data
We take appropriate technical and organizational measures (encryption, security measures such as two-factor authentication, and measures such as staff training in data protection) to ensure the protection of all data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, and any other unauthorized forms of processing.

What data protection procedures do we use?
Encryption, security measures such as two-factor authentication, and measures such as staff training in data protection.

From which third countries we receive data
We don’t receive data from third countries.

What automated solutions and / or profiling we do with your data
We don’t do automated decision making and/or profiling with user data.


LAST UPDATED March 1, 2020

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