FAQ

SHIPPING

1. What is the processing time for orders?

2. How will I know when my order has been shipped?

3. What shipping options do you offer?

4. What are the standard shipping times?

EXCHANGES AND RETURNS

1. How can I exchange an item for a different size, color, or style?

2. What is your return policy?

3. How do I initiate a return or exchange?

SIZES

1. Why is ensuring the perfect fit important for my merino wool knitwear?

Ensuring the perfect fit for your merino wool knitwear is essential to fully enjoy its unparalleled comfort, outstanding quality, and remarkable practicality. Merino wool is celebrated for its softness, elasticity, and breathability, making it a versatile choice that adapts to various climates. Its natural durability ensures your knitwear will maintain its shape and look beautiful for years to come.

2. How do I take my body measurements for the perfect fit?

Follow these easy steps to discover your ideal size:

Body Length: Measure from the point of the vertebra prominens (the bone that sticks out at the base of your neck) down to your desired length.

Bust/Chest: Wrap the tape measure around the fullest part of your bust/chest, ensuring it’s horizontal.

Waist: Measure around the narrowest part of your waist, typically just above your belly button.

Hips: Measure around the fullest part of your hips, keeping the tape measure horizontal.

Sleeve Length: Measure from the tip of your shoulder down to your wrist.

3. How should I consider the fit style when choosing my size?

4. What sizes are available for your knitwear?

5. Are there any additional tips for finding the perfect size?

We strive for precise measurements for our knitwear, but please note a slight variation of 1-2 cm may occur due to the fabric and knitting process.

Layering: If you plan to wear layers underneath, consider sizing up for extra comfort.

Caring for Your Knitwear: With proper care, your merino wool knitwear will keep its shape, and not stretch or shrink. We recommend reading our maintenance guide for detailed instructions.

6. How can I get further assistance with sizing?

CARE

1. What makes merino wool special?

Softness: Merino wool fibers are finer and softer than traditional wool, providing a comfortable feel against the skin.

Temperature Regulation: It naturally regulates body temperature, keeping you warm in cold weather and cool in warm conditions.

Moisture-Wicking: Merino wool can absorb moisture and release it into the air, keeping you dry.

Odor Resistance: It has natural antimicrobial properties that reduce odor.

2. How often should I wash my merino wool knitwear?

3. What detergent should I use for washing merino wool?

4. How do I wash my merino wool knitwear by hand?

Fill a Clean Sink or Basin: Use lukewarm water (30ºC) and add a small amount of mild wool detergent. Mix gently.

Wash Gently: Turn the garment inside out. Submerge it in the soapy water and gently swish around for a few minutes. Avoid scrubbing, wringing, or stretching.

Rinse Thoroughly: Drain the soapy water. Refill the basin with clean lukewarm water and gently swish the garment to rinse. Repeat until the water runs clear.

5. How should I dry my merino wool knitwear?

Remove Excess Water: Lay the garment flat on a clean, dry towel. Roll the towel and garment together, pressing gently to absorb more water.

Dry Flat: Reshape the garment to its original shape and lay it flat on a dry towel or a drying rack. Avoid hanging, as this can stretch and distort the fabric.

Keep Away from Heat: Do not place merino wool near direct heat sources like radiators or direct sunlight. Allow it to air dry naturally in a well-ventilated area.

6. Can I dry clean my merino wool knitwear?

7. How should I store my merino wool knitwear?

To store merino wool knitwear:

Regularly air out and inspect the knitwear to maintain its quality.

Ensure the garments are clean and completely dry.

Fold them carefully, avoiding creases, and place them in breathable containers such as fabric bags or boxes.

Store in a cool, dry place away from direct sunlight.

Use natural moth repellents like cedar balls or lavender sachets to protect against pests.

8. Why is proper care important for merino wool knitwear?

ORDER MANAGEMENT

1. How can I cancel my order?

2. Can I change my order after it has been placed?

3. What should I do if I’ve entered the wrong shipping or billing address?

PAYMENTS

1. What payment methods do you accept?

2. When will I be charged for my order?

3. Can I use multiple payment methods for a single order?

4. What should I do if my payment is declined?

5. Is my payment information secure?

FAQ